PCPro.uk noticed a lot of people complaining about the quality of repairs in repair shops so the took the job of investigating by using spy software and a laptop equipped with a webcam. They sent the laptop to several shops with a loosely attached memory. The results are alarming:
- Some shops did fix the error but overcharged
- Some shops fixed the error but diagnosed and charged for extra stuff like motherboard replacements.
- Employees check for private data including pictures and in some cases they store this data in their own memory sticks.
- Employees checking Facebook and Banking accounts… really alarming.
- Some shops do not backup data
Overall … pretty bad news since this will impact on trust and I’m sure this happens worldwide.PCPro.uk, al enterarse de que mucha gente se quejaba de cómo reparaban computadoras, decidió investigar utilizando spyware y la cámara de una laptop que enviaron a varios locales con una falla preparada: desajustaron la memoria para que haga falso contacto. Lo que averiguaron espiando y viendo el arreglo final es bastante precupante:
- Las empresas resolvieron el error pero cobraron de más
- Empresas diagnosticaron falla de la tarjeta madre y obviamente cobraron por esta reparación que noera necesaria.
- Los empleados revisan las fotos y archivos privados del cliente y muchas veces lo guardan en discos propios
- Los empleados revisan cuentas de Facebook y Bancos… de terror
- Algunos lugares no hacen backups de los datos
En definitiva: de terror. Esto no solo es malo para el negocio sino que estoy seguro pasa en varios lados alrededor del mundo… lo cual además significa una baja de confianza en el mercado. Fatal.
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